Frequently Asked Questions (Q&A)
Q: What is the sizing like?
A: We use standard unisex sizing. The lightweight and flexible frame material provides a secure fit.
Q: How effective are the lenses at blocking UV rays?
A: All lenses block 99.9% of UV rays, so you can use them outdoors with peace of mind. (Reading glasses, blue light blocking glasses, sunglasses)
Q: Since these are recycled products, will they break easily?
A: These products have officially passed domestic and international inspections and tests, so you can use them safely for a long time.
Frame: Cleared the durability test of Japanese Industrial Standards. Even after approximately 5,000 temple openings and closings, no looseness, distortion, or wobbling was observed.
Biodegradable lenses: Since they do not decompose in the air, they have the same durability as regular plastic lenses. In addition, the team of manufacturing and development experts has over 20 years of experience in manufacturing bio-lenses, and they have cleared tests at Intertek, a global testing institution.
Q: I have data from when I previously got reading glasses, but now they're hard to see with. If I were to order now, which strength would be best?
A: If you can show us your data via the inquiry form or LINE, we will suggest the optimal strength.
Q: Is it possible to repair or replace parts?
A: Yes, we will respond as much as possible.
・If you send us a photo of the product or the actual product, we will provide an estimate within 2-3 days.
・Once you confirm the estimate and contact us to proceed with the repair, we will fix it in about a week.
・Please feel free to contact us even after purchase.
Q: Can I get prescription glasses? Is it possible to replace the lenses at an optician?
A: Yes, it is possible. For replacing with prescription lenses, you will need to take them to an optician yourself.
Q: What should I do if the strength of my reading glasses doesn't suit me?
A: Please notify us via LINE or the inquiry form within 5 days of receiving the product. If the [Return Conditions] are met, we will accept a return or exchange. You will only be responsible for the shipping cost of the return.
Q: If the size or fit is different from what I expected, is it possible to return the product?
A: Please notify us via LINE or the inquiry form within 5 days of receiving the product. If the 【Return Conditions】 are met, we will accept a return or exchange. You will only be responsible for the shipping cost of the return.
Q: Can you tell me where I can see the actual product?
A: Please check the list of retailers page.
Q: Can coupons be used at retailers or pop-up stores?
A: Coupon codes can only be used on the online store.
Q: How should I store them?
A: Avoid direct sunlight and high temperatures, and store them in their dedicated case. Please be aware that leaving them in high-temperature places for extended periods, especially inside a car in the summer, can cause deformation or deterioration.
Q: How should I clean them?
A: Gently wipe them with the included cleaning cloth. For comfortable use, the following methods are recommended:
① Rinse off dirt with clean water.
If heavily soiled, apply a small amount of neutral detergent diluted with water to your finger and gently rub. After the dirt is removed, rinse thoroughly with water to ensure no detergent remains.
② Gently wipe with a soft cloth.
After cleaning, gently wipe with the included glasses cleaning cloth or other soft cloth like microfiber. Please be careful not to wipe them directly without rinsing or use tissues or rough cloths, as this can scratch the lenses.
③ Store them folded correctly.
The correct way to fold glasses is from the left temple (when facing you). Folding from the right can make them unbalanced when placed down, and if they fall, the lenses could get scratched, so please be careful.
For other questions or if your issue is not resolved, please contact us via email or LINE.